GWMWater welcomes feedback about the quality of service that we provide to our customers and stakeholders.

We are pleased to help you in any matter regarding our services and you can contact us by email, in person or by phoning 1300 659 961 during business hours.

GWMWater recognises that customers may need to notify us in the form of a complaint if a service, decision or action fails to meet your expectations. When you make a complaint, please include as much information as possible to ensure our staff can consider all of the facts.

In the unlikely event that we are unable to resolve an issue, you may choose to call the Energy and Water Ombudsman (Victoria) on 1800 500 509.